Systems and applications are becoming increasingly complex and problem determination or “trouble shooting” skills, especially dump analysis skills, are becoming increasingly rare.
This service covers both system and application problem determination or “trouble shooting”. It includes more obvious problems such as application or system abends and also less obvious problems i.e. performance related (bottle necks, resource contention) and also problems which impact data integrity i.e. storage overlays.
Additionally I provide independent analysis for disputes between customers and vendors, to establish whether the problem lies within the product or the customers own environment or use of that product.